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For users of the TourCMS tour operator ecommerce platform

Latest Activity

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Evgeny replied to Peter Syme's discussion 'TourCMS Marketplace question'
If I may join the discussion. – We made the decision to use TourCMS as our main production system in the 2012 season. The Marketplace was one of the reasons. However, we see that this is indeed a long-term prospective. Also, you have to spend…
8 hours ago
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Salutation token by gender

HiWe have just added a German channel and I am setting up all the email templates. For salutation we obviously need to have Liebe or Lieber is there a way of doing this?I was looking for a salutation token that is gender driven maybe? As long as the gender has been selected in the customer record of course.Thanks!Julie :-)See More
Discussion posted by Julie Brown yesterday
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Paul replied to Ben Neynens's discussion 'Adding extra hotel nights as option to beginning/end of tour'
And don't forget you can configure a Short description to show in the booking engine for each Option if you need a little more explanatory text than just the name alone allows.
yesterday
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Paul replied to Ben Neynens's discussion 'Adding extra hotel nights as option to beginning/end of tour'
Hi Ben, Ok, thanks for clarifying. What you could do is: - Create two Options (e.g. one for "Take the discount", another for "Don't take the discount") - Both are set to Included, no removal (in the Booking…
yesterday
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Ben Neynens replied to Ben Neynens's discussion 'Adding extra hotel nights as option to beginning/end of tour'
Not quite, but that could be useful also. In this case, its for when a small group (of eg 4-10 people) choose a freesale tour date, they can either: Take the tour alone. Agree to allow other people to join the tour (essentially allowing us to…
yesterday
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Paul replied to Ben Neynens's discussion 'Adding extra hotel nights as option to beginning/end of tour'
Hi Ben, I'm sure something is possible, is this about correct: - If there are 6 people or more on a booking a discount applies. - If there are less than 6 people no discount applies. ? Paul
yesterday
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Ben Neynens replied to Ben Neynens's discussion 'Adding extra hotel nights as option to beginning/end of tour'
I guess this is kind of related to the hotel booking question. I want to have a yes/no option that either will or won't result in a $1000 discount being applied to a tour, per group and not per person. It is bit odd to have eg a six person…
yesterday
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Julie Brown replied to Julie Brown's discussion 'Copying an existing tour - Dates and Prices not working'
Hi Alex Ok, thanks for the update on that. Is there any update on the token issue that I raised with our rtf docs? Thanks Julie :-)
Tuesday
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Vicki Roberts replied to Vicki Roberts's discussion 'Unarchive not working'
Fantastic Thanks Alex
Tuesday
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Alex Bainbridge replied to Julie Brown's discussion 'Copying an existing tour - Dates and Prices not working'
Hi Julie At the moment it doesn't copy all the hotel dates/prices (but does for tours). Working on that, sorry about that best wishes. Alex
Tuesday
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Alex Bainbridge replied to Vicki Roberts's discussion 'Unarchive not working'
HI Vicki Fixed (hopefully) Thanks. Alex
Tuesday
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Copying an existing tour - Dates and Prices not working

HiI'm using the copy function which is a great addition but it does not appear to be copying the dates and prices. All other sections are copied over so I'm wondering what is wrong?Any suggestions?Thanks!JulieSee More
Discussion posted by Julie Brown Tuesday
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Discussions posted by Vicki Roberts Tuesday
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Vicki Roberts replied to Vicki Roberts's discussion 'rtf documents error'
Sorted it - Thank you No idea why it had changed in the first place but now corrected Vicki
Tuesday
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Actief in Tsjechie replied to Actief in Tsjechie's discussion 'Markup type made date related'
Hi Alex, I was thingking in the same direction ;-) Regards, Luit
Tuesday
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Graeme Wilkinson replied to Graeme Wilkinson's discussion 'Dates & Prices API Calls'
Alex, yep all fixed it is now returning the £260 value. Cheers, Graeme
Tuesday
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Alex Bainbridge replied to Graeme Wilkinson's discussion 'Dates & Prices API Calls'
Hello Graeme Yes - I see - I think that was a bug. Fixed now, please say if you think so to Sorry about that. Alex
Tuesday
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Alex Bainbridge replied to Actief in Tsjechie's discussion 'Markup type made date related'
UMM - now you have me thinking. I wonder if a date specific markup could actually be used for automatically applied early booking discount. That would be rather a nice solution to a bit of a trying problem.... 
Tuesday
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Alex Bainbridge replied to Vicki Roberts's discussion 'rtf documents error'
Hi Vicki Hopefully my info above helped you fix it - if not - shout! Not quite sure which version of Windows you are on - BUT if you tell us, we can dig out the right instructions to change file association....  Cheers. Alex
Tuesday
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Alex Bainbridge replied to Peter Syme's discussion 'Email chasing train'
Hi Peter We have chasers that you can setup on bookings (quotes/ provisional bookings too) - but not on enquiries. When you do this manually at the moment - are you using TourCMS enquiry functionality or the bookings for this? I think we have plans…
Tuesday
 

Forum

Peter Syme

TourCMS Marketplace question 5 Replies

Is the marketplace working for anyone yet?I have limited time allocated to working on our various distribution channels and would like to work out f it is worth putting time into the TourCMS marketplaceContinue

Started by Peter Syme in TourCMS Marketplace & XML API. Last reply by Evgeny 8 hours ago.

Kath

Deposit Token for Agents 4 Replies

Hello,Is there a token for 'deposit due' for Agent bookings (minus the agent commission).  I know it automatically calculates for the full balance but it shows the wrong deposit amount in the booking....it still shows a percentage of the full cost.I…Continue

Started by Kath in General discussion & suggestions. Last reply by 1sx67brk4skd3 13 hours ago.

Julie Brown

Salutation token by gender

HiWe have just added a German channel and I am setting up all the email templates. For salutation we obviously need to have Liebe or Lieber is there a way of doing this?I was looking for a salutation token that is gender driven maybe? As long as the…Continue

Started by Julie Brown in General discussion & suggestions yesterday.

Ben Neynens

Adding extra hotel nights as option to beginning/end of tour 7 Replies

I have put in an option to add extra hotel nights to tours.You can see this in the booking system here.  Just select the…Continue

Tags: multiple nights, options, accomadation

Started by Ben Neynens in Booking engine setup and web design. Last reply by Paul yesterday.

Julie Brown

Copying an existing tour - Dates and Prices not working 2 Replies

HiI'm using the copy function which is a great addition but it does not appear to be copying the dates and prices. All other sections are copied over so I'm wondering what is wrong?Any suggestions?Thanks!JulieContinue

Started by Julie Brown in General discussion & suggestions. Last reply by Julie Brown on Tuesday.

Vicki Roberts

Unarchive not working 2 Replies

HelloI am having problem unarchiving a couple of bookings where I need to make a financial change - any suggestions why it might not be working?ThanksVickiContinue

Started by Vicki Roberts in General discussion & suggestions. Last reply by Vicki Roberts on Tuesday.

Vicki Roberts

rtf documents error 3 Replies

HelloI wonder if anyone can helpMy rtf documents from docs and comms in a booking are not opening properly - instead of opening in a word document they are opening as notepad and as gobbledegook.  My colleagues are all OK, so it's not the system but…Continue

Started by Vicki Roberts in General discussion & suggestions. Last reply by Vicki Roberts on Tuesday.

Actief in Tsjechie

Markup type made date related 2 Replies

Hi Alex,Can markup type be related to date? The way it is now set up it can only be used for markup that has its effect instantly. There is no planning ahead possible.For example: we want to start a markup from 1st of april this year. Regards, LuitContinue

Tags: type, Markup

Started by Actief in Tsjechie in Booking engine setup and web design. Last reply by Actief in Tsjechie on Tuesday.

Graeme Wilkinson

Dates & Prices API Calls 2 Replies

Hi,We are using the Dates & Prices API call using the .NET API wrapper and we've noticed that when we make a call to a tour that uses quantity pricing the main price is always 0. I have attached a screen shot of two tours: tourID 315 uses normal…Continue

Started by Graeme Wilkinson in TourCMS Marketplace & XML API. Last reply by Graeme Wilkinson on Tuesday.

Peter Syme

Email chasing train 1 Reply

I am pretty sure Tourcms can do this but before I start digging has anyone got Tourcms set up like this1. Customer enquires = office rep replies with details and sets follow up dates2. 1 week later customer gets auto email from tourcms that is…Continue

Started by Peter Syme in General discussion & suggestions. Last reply by Alex Bainbridge on Tuesday.

Blog Posts

TourCMS team

9th January 2012 - New release - More tweaks to bookings management, SMS sending and Portuguese

Big roundup of many smaller changes that we have rolled out since the last release note back in November 2011.



User Interface

- Website manager renamed as Channel Manager. Websites also renamed as Channels. (As a reminder, Channels enable you to manage multiple brands or websites within a single account)

- Portuguese booking engine / customer facing documentation (we now support 20…

Continue

Posted by TourCMS team on January 9, 2012 at 12:00pm — 1 Comment

TourCMS team

6th November 2011 - New release - Tweaks and improvements everywhere

Many changes in the last month or so have gone live. Again most of these have come from your feedback and requirements - please keep it coming.

We have also been involved in a large UK project (announcement coming shortly) and that did take quite a bit of development resource time..... but now that this project is almost complete we can revert back to full time improvements including shortly more CRM functionality, more payment gateways and additional financial…

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Posted by TourCMS team on November 6, 2011 at 12:00pm

TourCMS team

9th September 2011 - New release - Newly enhanced API and other tweaks

Plenty of smaller changes and some massive ones since the last release note:

 

General small tweaks

* Can now brand the TourCMS back office in your colours and in your name

* Able to add staff users with permission to view bookings restricted by website channel (rather than previously by product filter)

* Easier to delete customers/enquiries - including a new SPAM delete mechanism for undesirable enquiries

* Able to move multiple…

Continue

Posted by TourCMS team on September 9, 2011 at 12:18pm — 2 Comments

TourCMS team

29th June 2011 - New release - Setup your own affiliate programme (and other tweaks)

Plenty of small changes made to TourCMS since the last release note....

 

Launch your own affiliate programme

One of the most powerful aspects of TourCMS is the distribution and marketing tools that are part of the TourCMS Marketplace. However upto this point it has been tricky to sign up your own agents quickly (for you and them).

Now you can add a sign up form…

Continue

Posted by TourCMS team on June 29, 2011 at 8:53am — 3 Comments

 
 
 
The place for TourCMS users to ask questions and trade tips.

For the detail, check out our support pages at TourCMS Support or email support@tourcms.com

Members

  • David Goddard
  • Louise Lupo, Mountain Village DB
  • Graeme Wilkinson
  • Zoya
  • Matt O'Sullivan
  • Chris Plagge
  • Lila Nath Sapkota
  • Ben Neynens
  • Richard Matthews
  • kevin otieno
  • Stewart Campbell
  • Nick Vivion
  • Alex Bainbridge
  • Evgeny
  • Paul

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