For users of the TourCMS tour operator ecommerce platform

All Blog Posts (70)

8th December 2009 - New release - more reports and a few other tweaks

Lots of small tweaks now in the latest version of TourCMS Bookings * Tour/hotel internal note is now visable on the first step of the staff booking engine. Some customers use the internal note to store details about special offers etc hence it is handy having it shown on this step of the booking engine * Individual users can configure a default website / channel for staff entered bookings. Handy if you have multiple companies in the same TourCMS account Web booking engine * Step… Continue

Added by TourCMS team on December 8, 2009 at 10:21am — No Comments

30th November - TourCMS marketplace open for business!

Thank you everyone for your patience while we built the new marketplace - but today we can announce that the marketplace is open for business Load you standard content (descriptions, images) in the new marketplace fields (on each tour/hotel) and this can then be distributed out to 3rd party websites of your chosing. You do the commercial deal with the 3rd party how you wish - so if they are looking to do a pay per click basis or whether they are an agent - that is fine. No longer is TourCMS ju… Continue

Added by TourCMS team on November 30, 2009 at 8:56am — 2 Comments

10th November 2009 - Minor fix release

A few fixes gone live in the latest release Tour / Hotel booking engine * On a multiple room hotel booking the "Continue Booking" button would sometimes not work with a particular browser / PC firewall combination. That has now been replaced with a conventional web link - which can't fail. * Able to override, on a website channel basis, the default title, first name, surname field labels Admin section * Changed the default inactivity timeout to be 60 minutes (rather than 15). Th… Continue

Added by TourCMS team on November 10, 2009 at 9:09am — No Comments

26th October 2009 - New release - Multi lingual tour product fields and a few tweaks

Just a few tweaks in the last couple of weeks as our time has been spent working on laying foundations for the new project that we emailed everyone about a few weeks back and will be announcing shortly..... Travel product setup * Able to store multiple language descriptions for each tour / option. e.g. imagine you have a French and an English website. Setup one website channel to be in French, another to be in English. You can now load against the French website tour descriptions in Fr… Continue

Added by TourCMS team on October 27, 2009 at 1:13am — 1 Comment

8th Oct 2009 - New release - Website rebuilding and a lot of small booking management tweaks

Pretty large release went live yesterday Booking management * Able to set a default component order for an itinerary - so if you are a tour company that sells hotels, or a hotel company that sells tours, you can get the correct component to show at the top of the list regardless of the dates of the individual products * Can now add a note for further information on travel agent commission (e.g. payment date etc). Also a tick box whether commission paid (and in the sales ledger section y… Continue

Added by TourCMS team on October 9, 2009 at 9:42am — No Comments

Wish TourCMS luck with Travolution awards 2009

A few months ago we were shortlisted in the Best technology provider category of the Travolution Awards 2009 On Tuesday evening (29th September) we will find out whether we have won! Wish us luck. Our view is that we have always focussed on providing just the technology. We believe that as web based software you want to be able to evaluate the system, run your project and get trading using TourCMS with the minimum of input from us. In effect this means we ONLY provide the technology, no… Continue

Added by TourCMS team on September 28, 2009 at 10:30am — 14 Comments

28th July 2009 - A few new reports

Just a few tweaks this week Tour/Hotel * Able to swap between counting days and counting nights for hotel product types (remember between today and tommorow is 2 days but 1 night). You can't swap on hotel product types that have bookings, but at least this will solve various setup issues when you are learning the difference between the two types New reports * Channel report - so you can see the % of your bookings that come via your web booking engine (vs the staff booking engin… Continue

Added by TourCMS team on July 28, 2009 at 8:55am — No Comments

Sunday 19th July - TourCMS maintenance window

Please note that the system engineering team will be conducting maintenance on our hosting environment 0400 UTC to 0900 UTC, Sunday 19th July Some intermittent downtime is expected during this time window. Continue

Added by TourCMS team on July 18, 2009 at 10:46am — 1 Comment

12th July 2009 - Sale balance changes for agent made bookings and other tweaks

IMPORTANT Bookings that are made by agents (or assigned to agents) where they are owing the balance (vs the customer paying on a direct booking) will now have a reduced balance taking into account any commission that is owed to them. i.e. for a 1000 GBP booking where you owe 200 GBP commission, the balance even when the booking is first made will just be 800 GBP. This will impact all new bookings going forward - and any existing bookings that are edited after this time (an edit being a… Continue

Added by TourCMS team on July 12, 2009 at 5:39pm — No Comments

5th July 2009 - Big update to TourCMS - lots of changes all over the place!

So much to cover in this release note.... so REPORTS * On the sales ledger report you can now search by booking dates (not just payment dates). Handy if you want a deferred income report (needed by some accountants!) * Extra detail on the booking summary report - markup / commission - and able to report by agent * Customer extra data fields can be added to customer summary reports * Booking extra data fields can be added to booking summary reports * In resort report - so you can see who… Continue

Added by TourCMS team on July 5, 2009 at 11:26pm — 2 Comments

29th June 2009 - Outage report and apology

Please accept my apologies for the outage that occured on Monday 29th June 2009 This was due to a power issue in the data centre. We use the global leading hosting / server company and they, and us, try to minimise all such events. You can read about what the technology blog Techcrunch made of the outage..... Techcrunch article Incidentally, we do tend to tweet (on… Continue

Added by TourCMS team on June 29, 2009 at 11:00pm — 1 Comment

13th June 2009 - New release - Two new languages - Slovenian / Croatian

We have added two more booking engine languages - Slovenian - Croatian We are also working on an integration with a Croatian payment gateway (for credit cards), to be announced shortly. Continue

Added by TourCMS team on June 13, 2009 at 12:47pm — No Comments

9th June 2009 - Release note: Enquiries change

Quick note to say that we have released some tweaks to enquiry handling today 1) You can now be emailed when an enquiry (such as a brochure request / contact us form submission etc) is completed on your website. Choose between having a single generic email address to receive all enquiries or for individual, named, staff to receive the email (or a combination of both). The enquiry XML API has been updated and you can, for specific requests, decide not to receive emails. For example if you have… Continue

Added by TourCMS team on June 9, 2009 at 10:49am — 1 Comment

24th May 2009 - New release - small tweaks to booking engine and reports

Very small release this week Better locked out experience - as you probably know if you fail to login 4 times to TourCMS that username is locked until a new password is issued (within system management section). Now, if you fail to login you will be sent an email saying that you have failed and also giving you your current failed login count. Normally you know when you have failed to login however a scenario can occur when someone else fails to login using your username, your account is… Continue

Added by TourCMS team on May 24, 2009 at 10:50am — No Comments

17th May - New release - lots of customer requested tweaks

Many tweaks to tell you about this week. All of them have been requested by yourselves (or have come up from projects that we are involved with). Please keep the feedback coming! TourCMS price change In case you missed it, we have tweaked the TourCMS prices a little. The two main changes are - low transaction volume accounts (i.e. 10 or so bookings a month) are now limited to 50 bookings before you have to start paying - higher transaction volume accounts (i.e. over 1000 bookings a month… Continue

Added by TourCMS team on May 17, 2009 at 2:30pm — 2 Comments

11th April - New release - A few tweaks here or there

This weeks release contains: Web * New attribute for website template engine API - addslashes - which adds a slash before quotes - and can be helpful if you are assigning a local variable on your website to a TourCMS item of data. [If you don't care about that, don't worry!] More info for developers * Online booking change in CSS - instead of the upper case section headings being set within TourCMS code they… Continue

Added by TourCMS team on April 11, 2009 at 3:03pm — No Comments

6th April - Change in TourCMS pricing and payments

Firstly thank you everyone for your feedback - online and privately - regarding our proposed changes to the TourCMS price structure. As a result we are ready to announce the following changes: The cap for the free account level has been changed from 10 bookings per month to 50 total We do have quite a large number of companies using the free account to run their business. We were (and are) happy to support these companies through their growth period. However we have decided we can't sup… Continue

Added by TourCMS team on April 6, 2009 at 3:30pm — No Comments

30th March 09 - Multiple hotel rooms and other tweaks

Latest weekly release went live last night. Again lots of little tweaks mostly suggested by you. Keep the feedback coming! Online booking * Can now do multiple hotel rooms in a single booking. There is a switch to turn this on within the booking engine design tool. * Second screen now shows prices upto that point (before options are added) rather than showing the date itinerary. Previously if a customer added a product on step 1 they didn't see the total price until step 3. Now they do *… Continue

Added by TourCMS team on March 30, 2009 at 5:25pm — 1 Comment

15th March - New release - lots of little tweaks

New release gone live over the weekend - mainly lots of tweaks that have come from your suggestions (keep the suggestions coming!) Booking tokens * For hotel style products you can now hide the adult / children number breakdown on the sale detail token. Bookings management * Fixed problem where if you are adding an existing customer to an existing booking, if you fail to select a customer you end up redirecting to the main bookings page. Now if you fail to select a customer a bla… Continue

Added by TourCMS team on March 15, 2009 at 2:00pm — No Comments

16th February - New release - Tweaks to customer and booking functionality

A few tweaks Bookings * Now have upto 250 people in a single booking * Able to edit the workflow checklist on the booking (in configuration & setup) * New issues tab - so you can easily see overbooked and under min-capacity trips. This issues tab is going to be developed so you can track data that hasn't been completed etc (for example if you haven't received passport information 4 weeks prior to trip starting) * Able to see, on the deposit information popup, which components in a… Continue

Added by TourCMS team on February 16, 2009 at 10:33am — No Comments